Job – Citrix/Remote Access Support Technician – 40-55K

21 Apr

Hey Everyone

This is a job received from my friend Ann Marie (
If your qualified or know someone’s that is please contact her directly about tis position.

Best of luck ~ Ricardo


Job Title: Citrix/Remote Access Support Technician
Reports To: Remote Access Manager
Department: Remote Access
Revision Date: April 2007
Salary Range: $40-55K

Position Overview
This entry-level position will enhance the range, value and professional quality of service our client provides to their clients. The ideal candidate is a team player who also works well independently and unsupervised and has previous help desk experience.

This position requires shift work (Afternoons) and after-hours on call support.

Key Qualifications:
Citrix knowledge in the Presentation Server and Access Gateway product lines
Good understanding of routed networks, DNS, DHCP and TCP/IP networking
Proficient with PC hardware/software
Good understanding of Server hardware/software
Positive attitude and excellent communication skills, both oral and written in English
Must be a team player but also be able to work independently and unsupervised
Strong customer service skills
Excellent analytical, time management and project management skills
The ability to work effectively with people in a high volume/high stress technical support environment
Good teamwork skills are critical
Valid driver’s license and able to travel to client sites

Education / Certification:
· Post-Secondary education in a related technical discipline or equivalent professional experience
· Citrix CCA certification would be and asset
· Microsoft MCSE certification would be an asset

· Minimum 2 years of administration or technical support experience in a MS Windows environment

Other Skills:
Networking (Novell, Internet, Cisco)
Microsoft (SQL, SMS, IIS, Proxy, Exchange, Active Directory)
Familiarity with Personal Firewalls and VPN’s (Citrix Access Gateway)
Software packaging and deployment experience would be an asset 40-55K


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